Error – A silent sign-in request was sent but none of the currently signed in user(s) match the requested login hint

If you see this error message:

AADSTS50058: A silent sign-in request was sent but none of the currently signed-in user(s) match the requested login hint.

You are seeing this error because you attempted to open the PDF Editor in a browser that is currently logged into a different M365 tenant.

There are 2 options for this scenario.

Option 1

  1. Clear the browsing data to remove the session that is currently stored in the browser.

Chrome
… menu
More Tools
Clear browsing data
Last 24 hours
Clear Data

https://support.google.com/chrome/answer/2392709?hl=en&co=GENIE.Platform%3DDesktop

IE

… Menu
Settings
Privacy, search and services
Clear browsing data
Choose what to clear
Last 24 hours
Clear Now

https://support.microsoft.com/en-us/microsoft-edge/view-and-delete-browser-history-in-microsoft-edge-00cf7943-a9e1-975a-a33d-ac10ce454ca4

Option 2

Open in Incognito browser – this will open PDF Editor with a clean session to authenticate properly.